Responsible for day-to-day case management of quality technical and adverse event complaint records, including intake, follow up, triage, system entry- and final response
Job Summary
Responsible for day-to-day case management of quality technical and adverse event complaint records, including intake, follow up, triage, system entry- and final response.
Ensure compliance of the regional/country complaint handling process for all Alcon products in compliance with local and international regulations, guidelines and applicable directives.
Alcon fosters an inclusive culture and is looking for diverse, talented people to join Alcon, offering continuous learning and development opportunities.
Matching Summary
Responsible for day-to-day case management of quality technical and adverse event complaint records, including intake, follow up, triage, system entry- and final response.
Skills & Requirements
Must-have
Complaint intake and follow-up
Adverse event reporting
Regulatory compliance
Data entry and documentation
Product return and shipping
Nice-to-have
Proactive compliance issue identification
Collaboration with global teams
Customer feedback and satisfaction
Inspection readiness support
Key Requirements
1-2 years of experience in pharmaceutical and medical device industries
Proven ability in implementing quality and documentation systems