Customer Care Administrator

Carl Zeiss Pty Ltd

Pune, India
Customer assistance and complaint resolution
Order processing and follow-up
Timely delivery tracking
Customer Care Administration work directly with customers to provide assistance, resolve complaints, answer questions, and process orders

Job Summary

  • Customer Care Administration work directly with customers to provide assistance, resolve complaints, answer questions, and process orders.
  • They also provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process.
  • Aggressive follow ups with all internal stakeholders so that customer can get the deliveries on time.

Matching Summary

Customer Care Administration work directly with customers to provide assistance, resolve complaints, answer questions, and process orders.

Skills & Requirements

Must-have

  • Customer assistance and complaint resolution
  • Order processing and follow-up
  • Timely delivery tracking
  • Internal stakeholder follow-ups
  • Proactive customer approach

Nice-to-have

  • Enjoy helping people
  • Flexible with shifts and holidays

Key Requirements

  • Graduation required
  • 3 years minimum customer care experience
  • English and Hindi fluency preferred

Work Rights

Not specified

Tailored Resume

Cover Letter