The Account Manager is accountable for developing and implementing an account business plan which will delight our clients and ensure a healthy long-term relationship
Job Summary
The Account Manager is accountable for developing and implementing an account business plan which will delight our clients and ensure a healthy long-term relationship.
Responsible for all site operations with team managers, developing a deep understanding of contract key performance indicators (KPIs) and reporting requirements.
Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success.
Matching Summary
The Account Manager is accountable for developing and implementing an account business plan which will delight our clients and ensure a healthy long-term relationship.
Skills & Requirements
Must-have
Develop and implement account business plan
Anticipate client needs and outperform KPIs
Create and manage high performing teams
Site operations management with team managers
Client/Stakeholder management and relationship building
Financial planning and budget accuracy
People management and career development plans
Nice-to-have
Customer service-oriented attitude
Proactive and positive attitude
Excellent interpersonal and communication skills
Ability to work in a fast-paced environment
Friendly, helpful and willing to go above and beyond
Key Requirements
Minimum 10 years' experience in Facilities Management or Hospitality
Minimum 5 years' experience in people operations and client relationship management
Experience in handling client matters with ability to escalate or give first-hand advice
Demonstrated experience in balancing client and firm interests
Experience translating strategic needs into deliverable programs
Has handled a P&L and/or understands financial systems
Able to effectively communicate in English and Japanese