Senior Strategy Manager - Radical Billing Simplification Team, Consumer Base Management

TELUS

Vancouver, BC, Canada
On-site
Radical billing simplification
Customer journey improvement
Cross-functional squad leadership
Our mandate is to improve one of the most critical and complex touchpoints in the customer journey: the bill

Job Summary

  • Our mandate is to improve one of the most critical and complex touchpoints in the customer journey: the bill.
  • You will lead a cross-functional squad of Product, IT, and Go-to-Market partners to close the gap between the sales promise and the billing reality.
  • This role sits at the intersection of Marketing Strategy and Customer Experience, offering unique end-to-end ownership.

Matching Summary

Our mandate is to improve one of the most critical and complex touchpoints in the customer journey: the bill.

Skills & Requirements

Must-have

  • Radical Billing Simplification
  • Customer Journey Improvement
  • Cross-functional squad leadership
  • Billing transformation roadmap
  • Data analysis for root causes
  • Executive communication skills

Nice-to-have

  • Solution-oriented spirit
  • Positive force multiplier
  • Thrives on end-to-end ownership
  • Willingness to learn and collaborate

Key Requirements

  • 5+ years experience managing complex programs
  • Analytical fluency with large datasets
  • Executive communication for senior leadership
  • Stakeholder management and influencing without authority
  • University degree in business, communications, operations or related discipline (great-to-have)
  • Telecommunications/technology industry experience (great-to-have)
  • 4+ years in strategy, planning or analytical role (great-to-have)

Work Rights

Not specified

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