Hr processes (hire to retire and payroll services)
Global transformations and delivery centres
Continuous improvement strategies
The Excellence & Experience Senior Manager is responsible for supporting the delivery of the Operations & Advisory strategy and leading the Operation Excellence and Experience teams
Job Summary
The Excellence & Experience Senior Manager is responsible for supporting the delivery of the Operations & Advisory strategy and leading the Operation Excellence and Experience teams.
This role involves setting continuous improvement strategies, leading Continuous Improvement initiatives, and strategically collecting and listening to the Voice of Customer to enhance service performance, quality, and customer experience while ensuring cost efficiency in a safe and compliant manner.
At bp, we provide an excellent working environment and employee benefits, including an open and inclusive culture, great work-life balance, and tremendous learning and development opportunities.
Matching Summary
The Excellence & Experience Senior Manager is responsible for supporting the delivery of the Operations & Advisory strategy and leading the Operation Excellence and Experience teams.
Skills & Requirements
Must-have
HR processes (Hire to Retire and Payroll Services)
Global Transformations and delivery centres
Continuous improvement strategies
Voice of Customer collection
Lean, Six Sigma, and process improvement methodologies
Technology enablement and process simplification
Nice-to-have
Agility core practices
Creativity and Innovation
Curiosity and learning
Customer-first attitude
Digital-first approach
Key Requirements
Minimum 15 years of working experience
Significant (10+ years) leadership experience
Bachelor’s degree in a relevant technical/business field; Master’s degree preferred