Associate It Service Desk Analyst Tier 2

AdventHealth

ALTAMONTE SPRINGS, Florida, US
Base: $19.22 - $35.75; bonus/equity: not specified...
Fully remote
Troubleshoot hardware and software
Customer satisfaction
Advanced remote support
Joining AdventHealth is about being part of something bigger, a community that believes in the wholeness of each person and serves to uplift others in body, mind and spirit

Job Summary

  • Joining AdventHealth is about being part of something bigger, a community that believes in the wholeness of each person and serves to uplift others in body, mind and spirit.
  • Benefits from Day One include Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance, Paid Time Off, and a 403-B Retirement Plan.
  • Analyze, triage, and resolve advanced remote hardware and software applications, utilizing remote control technologies to support customer needs.

Matching Summary

Joining AdventHealth is about being part of something bigger, a community that believes in the wholeness of each person and serves to uplift others in body, mind and spirit.

Salary

Base: $19.22 - $35.75; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, Life, Disability, PTO, 403-B

Skills & Requirements

Must-have

  • Troubleshoot hardware and software
  • Customer satisfaction
  • Advanced remote support
  • Active Directory
  • Office 365
  • Windows / MAC OS

Nice-to-have

  • Continuous learning and development
  • Team collaboration
  • Adaptable to change
  • Self-motivated and independent

Key Requirements

  • Associate's Degree or 2 years experience
  • 1+ year service desk experience
  • ITIL Foundation Certification
  • CompTIA Network+
  • CompTIA A+
  • Microsoft Certified Professional

Work Rights

Not specified

Tailored Resume

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