3-5 years customer experience management experience
Strong project management and stakeholder engagement skills
The role involves developing and executing initiatives to improve customer experience across all touchpoints including digital, in-person, and call center channels
Job Summary
The role involves developing and executing initiatives to improve customer experience across all touchpoints including digital, in-person, and call center channels.
Candidates will lead projects to enhance service standards, streamline processes, and introduce new technologies for better engagement while monitoring customer feedback.
Cushman & Wakefield offers a promote from within culture, career development opportunities, and a flexible work environment focused on diversity and inclusion.
Matching Summary
The role involves developing and executing initiatives to improve customer experience across all touchpoints including digital, in-person, and call center channels.
Skills & Requirements
Must-have
Bachelor's degree in Business or related field
3-5 years customer experience management experience
Strong project management and stakeholder engagement skills
Nice-to-have
Familiarity with digital platforms and customer service technologies
Excellent communication and problem-solving abilities
Commitment to diversity and inclusion culture
Key Requirements
Minimum 3–5 years of experience in customer experience management
Bachelor's degree in Business, Communications, Customer Experience, or related field