Customer Service Advisor - Clark Xtra 2026

Concentrix

Clark, Philippines
Customer service support
Resolve routine problems
Meet contractual kpis
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements

Job Summary

  • The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • This position provides customer service support and resolution of routine problems regarding client's product or services.
  • Offer additional products and/or services and participate in activities designed to improve customer satisfaction and business performance.

Matching Summary

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.

Skills & Requirements

Must-have

  • customer service support
  • resolve routine problems
  • meet contractual KPIs
  • listen attentively to customer needs
  • maintain basic product knowledge
  • track and document information

Nice-to-have

  • demonstrate empathy
  • build rapport with customer
  • flexible and adapt to changes
  • tolerance for repetitive work
  • work as a team member

Key Requirements

  • High school diploma
  • three to six months relevant experience preferred
  • strong computer navigation skills
  • ability to effectively communicate
  • dependable with strong attention to detail
  • ability to work as a team member

Work Rights

Not specified

Tailored Resume

Cover Letter