Mortgagee In Possession Specialist - 12 Month Contract
23
Sydney, Australia
Not specified; not specified; discounted ing healt...
Mortgage arrears management experience
Repossession and legal process navigation
Lmi claims lodgement expertise
This role involves managing mortgage arrears and repossession cases end-to-end while balancing customer outcomes with risk requirements
Job Summary
This role involves managing mortgage arrears and repossession cases end-to-end while balancing customer outcomes with risk requirements.
The position requires navigating legal processes, lodging LMI claims, and managing borrower shortfall sales within the ING Financial Care team.
Candidates will benefit from discounted health insurance, an additional rest day, and an IMPACT volunteer day as part of the company's inclusive culture.
Matching Summary
This role involves managing mortgage arrears and repossession cases end-to-end while balancing customer outcomes with risk requirements.
Salary
Not specified; Not specified; Discounted ING Health Insurance, Rest Day, IMPACT volunteer day
Skills & Requirements
Must-have
Mortgage arrears management experience
Repossession and legal process navigation
LMI claims lodgement expertise
Consumer lending collections background
NCCP and hardship regulation knowledge
Nice-to-have
Empathy for vulnerable customers
Strong negotiation and communication skills
Ability to work in a supportive culture
Experience with third-party stakeholder collaboration
Key Requirements
Demonstrated experience in mortgage arrears and repossessions
Knowledge of NCCP and enforcement processes
Proven ability to handle sensitive high-risk situations