Hospital Concierge Officer (bank)

Cobham

London, United Kingdom
Base: £14.36 ph; bonus/equity: not specified; bene...
Proven customer service experience in healthcare or luxury hospitality
Front of house or reception experience required
Ability to interact with it scheduling systems
This role serves as the first point of contact for all patients, consultants, and visitors at Cromwell Hospital

Job Summary

  • This role serves as the first point of contact for all patients, consultants, and visitors at Cromwell Hospital.
  • The successful candidate will utilize scheduling software to identify patient pathways and log arrivals to monitor flow.
  • Bupa is a health insurer and provider focused on helping people live longer, healthier, happier lives without shareholders.

Matching Summary

This role serves as the first point of contact for all patients, consultants, and visitors at Cromwell Hospital.

Salary

Base: £14.36 per hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Proven customer service experience in healthcare or luxury hospitality
  • Front of House or Reception experience required
  • Ability to interact with IT scheduling systems
  • Strong communication and conflict resolution skills
  • Empathetic nature for patient journey support

Nice-to-have

  • Experience assisting international patients
  • Knowledge of taxi and hotel referral services
  • Self-motivated problem solving abilities
  • Passion for delivering exceptional patient care
  • Excellent organizational and interpersonal skills

Key Requirements

  • Experience in private healthcare or luxury hospitality environments
  • Front of House/Reception background
  • IT literacy and ability to use scheduling systems

Work Rights

Not specified

Tailored Resume

Cover Letter