Conseiller Client Bilingue

Concentrix

Tunisia
Customer service support
Resolve routine problems
Basic product knowledge
This position provides customer service support and resolution of routine problems regarding client's product or services

Job Summary

  • This position provides customer service support and resolution of routine problems regarding client's product or services.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Participate in activities designed to improve customer satisfaction and business performance.

Matching Summary

This position provides customer service support and resolution of routine problems regarding client's product or services.

Skills & Requirements

Must-have

  • customer service support
  • resolve routine problems
  • basic product knowledge
  • track and document information
  • bilingual communication skills

Nice-to-have

  • demonstrate empathy
  • build rapport with customer
  • flexible and adapt quickly
  • work independently and team

Key Requirements

  • High school diploma
  • three to six months experience
  • Ability to effectively communicate
  • Minimum two years college education (Philippines)
  • No prior call center experience required (Philippines)

Work Rights

Not specified

Tailored Resume

Cover Letter