The Customer Value Architect serves as a key partner to sales and customers, driving customer onboarding, Falcon Flex adoption, activation, and platform value realization while minimizing churn and contraction
Job Summary
The Customer Value Architect serves as a key partner to sales and customers, driving customer onboarding, Falcon Flex adoption, activation, and platform value realization while minimizing churn and contraction.
Achieves renewals via demonstrated realized value and Flex consumption progress, and drives strategic Flex adoption and planning across enterprise accounts.
CrowdStrike offers market-leading compensation and equity, comprehensive wellness programs, competitive vacation, and professional development opportunities.
Matching Summary
The Customer Value Architect serves as a key partner to sales and customers, driving customer onboarding, Falcon Flex adoption, activation, and platform value realization while minimizing churn and contraction.
Skills & Requirements
Must-have
Customer success planning
Falcon Flex adoption
Executive Business Reviews
Value realization analysis
Cross-sell/upsell enablement
LATAM market support
Spanish and/or Portuguese fluency
Nice-to-have
Mission-driven company culture
Relentless focus on innovation
Fanatical customer commitment
Limitless passion
Autonomous career ownership
Key Requirements
Minimum 8+ years of relevant professional experience
Strong financial acumen
Experience with flexible licensing models
Proven track record managing complex customer relationships
Expert-level presentation skills
Deep industry knowledge
BA/BS or equivalent educational background preferred