Soft Services Facilities Manager

jll.co.in

Raleigh, NC, US
Base: $65,000 - $85,000; bonus/equity: 10% annual ...
Fully remote
Soft services vendor management
Customer-facing service team leadership
Kpi and metrics management
JLL empowers you to shape a brighter way forward by combining world class services, advisory and technology for clients

Job Summary

  • JLL empowers you to shape a brighter way forward by combining world class services, advisory and technology for clients.
  • The Soft Services Manager will focus on enhancing customer experience, managing vendor services, and ensuring quality standards across multiple soft service operations.
  • JLL offers a supportive culture with comprehensive benefits prioritizing mental, physical, and emotional health including 401(k) matching, paid parental leave, and early access to earned wages.

Matching Summary

JLL empowers you to shape a brighter way forward by combining world class services, advisory and technology for clients.

Salary

Base: $65000 - $85000; Bonus/Equity: 10% annual target bonus; Benefits: Comprehensive medical, dental, vision, paid parental leave, PTO, 401(k) matching

Skills & Requirements

Must-have

  • Soft services vendor management
  • Customer-facing service team leadership
  • KPI and metrics management
  • Budget development and forecasting
  • Facility management systems proficiency
  • Contract performance oversight

Nice-to-have

  • Sustainability programs experience
  • Continuous improvement focus
  • Hospitality mindset
  • Stakeholder management skills
  • Innovation in service delivery

Key Requirements

  • Minimum 4+ years soft services management experience
  • Proven vendor management expertise
  • Experience managing customer-facing teams
  • Strong financial acumen
  • Proficiency with CMMS and work order platforms
  • Authorized to work in the United States without sponsorship

Work Rights

Authorized to work in the United States without sponsorship

Tailored Resume

Cover Letter