Operator Representative, Communications Center

Mass General Brigham Incorporated

Somerville, MA, USA
Base: $17.71 - $22.79phly; bonus/equity: not speci...
Fully remote
Manage incoming and outgoing calls
Process paging requests
Respond to telephone inquiries
Mass General Brigham relies on a wide range of professionals to advance our mission of patient care, research, teaching, and community service

Job Summary

  • Mass General Brigham relies on a wide range of professionals to advance our mission of patient care, research, teaching, and community service.
  • The Operator ensures that calls are answered and managed in a consistent, efficient, and courteous manner, supporting a 24x7 call center.
  • We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us.

Matching Summary

Mass General Brigham relies on a wide range of professionals to advance our mission of patient care, research, teaching, and community service.

Salary

Base: $17.71 - $22.79/Hourly; Bonus/Equity: Not specified; Benefits: Comprehensive benefits offered

Skills & Requirements

Must-have

  • Manage incoming and outgoing calls
  • Process paging requests
  • Respond to telephone inquiries
  • Handle confidential information
  • Activate emergency codes

Nice-to-have

  • Treat every caller as a welcome guest
  • Thrive in a fast-paced healthcare environment
  • Strong verbal and written comprehension

Key Requirements

  • High School Diploma or equivalent
  • Type 35 wpm
  • Knowledge of MS Windows software
  • Phone-based customer service experience
  • Call center experience

Work Rights

Not specified

Tailored Resume

Cover Letter