The North American Director Customer Experience will be responsible for the overall customer experience and delivery of services across our North American campuses, ensuring consistent service and driving improvements
Job Summary
The North American Director Customer Experience will be responsible for the overall customer experience and delivery of services across our North American campuses, ensuring consistent service and driving improvements.
This role offers a competitive compensation package including a base salary range of $180,000 - 200,000 plus bonus, comprehensive health and welfare benefits, retirement plans, and paid leave exceeding local expectations.
Vantage Data Centers fosters a culture of collaboration, innovation, and continuous improvement, valuing contributions and encouraging professional growth while operating with no ego and no arrogance.
Matching Summary
The North American Director Customer Experience will be responsible for the overall customer experience and delivery of services across our North American campuses, ensuring consistent service and driving improvements.
Salary
Base: $180,000 - 200,000; Bonus/Equity: Bonus; Benefits: Medical, dental, vision, life and disability coverage, paid time off, 401k with company match
Skills & Requirements
Must-have
Customer experience leadership
Data center operations management
Technical account management
ServiceNow and Salesforce proficiency
Mission-critical environment experience
Team management and development
Budgeting and financial oversight
Nice-to-have
Collaboration and cross-departmental communication
Process improvement and change management
Use of AI and machine learning in customer portals
Strong verbal and written communication
Customer success and business value selling
Adaptability and continuous improvement culture
Key Requirements
Bachelor’s degree in engineering preferred
7+ years data center operations experience
7+ years people management experience
Experience leading global customer experience teams