Cluster Reservations Agent

SSG HOTELS PTE. LTD.

Syed Alwi Road, India
Sgd 2,000 - 3,000 / monthly
On-site
Process reservation requests
Reservation system data entry
Guest communication via phone and email
SSG Hotels Pte. Ltd. is seeking a Cluster Reservations Agent to join their boutique hotel group in Singapore, responsible for managing reservation requests and ensuring customer satisfaction. The ideal candidate should have at least one year of experience in a similar role, be fluent in English, and possess strong communication skills

Job Summary

  • The Garcha Group is a boutique hotel group in Singapore with multiple Marriott-affiliated hotels and restaurants.
  • Employees and their families receive discounts on food, beverage, and room rates at over 7,000 Marriott hotels worldwide and access to personalized global learning and development tools.
  • Responsibilities include processing all reservation requests, identifying guest needs, explaining policies, and following proper escalation procedures to address guest concerns.

Matching Summary

Match Score: 85

SSG Hotels Pte. Ltd. is seeking a Cluster Reservations Agent to join their boutique hotel group in Singapore, responsible for managing reservation requests and ensuring customer satisfaction. The ideal candidate should have at least one year of experience in a similar role, be fluent in English, and possess strong communication skills.

Salary

SGD 2,000 - 3,000 / Monthly

Skills & Requirements

Must-have

  • Process reservation requests
  • Reservation system data entry
  • Guest communication via phone and email
  • Room availability verification
  • Explain cancellation and rate policies
  • Follow escalation procedures

Nice-to-have

  • Sales techniques to maximize revenue
  • Document special guest requests
  • Excellent telephone and email etiquette

Key Requirements

  • At least 1 year experience in similar role
  • Fluent in English written and spoken

Work Rights

Not specified

Tailored Resume

Cover Letter