Customer Contact Officer

AIPL ACQUIRE INTELLIGENCE

Not specified; not specified; not specified
Onsite
1 year bpo experience
Omni-channel customer service skills
Intermediate excel and word proficiency
AIPL Acquire Intelligence is seeking a Customer Contact Officer to support customers in the entertainment industry across various platforms, including phone, email, and social media. Ideal candidates will have at least one year of BPO experience and strong communication and problem-solving skills, while enjoying an engaging and inclusive work environment

Job Summary

  • You will serve as an ambassador for one of Australia's largest ticketing suppliers, supporting customers across sport, arts, and music events.
  • The role involves processing refunds, managing ticket orders, and resolving customer issues via phone, email, social media, and chat.
  • Employees benefit from a vibrant culture with yearly kick-off parties, internal promotion opportunities, and over 2,700 leadership training courses.

Matching Summary

Match Score: 85

AIPL Acquire Intelligence is seeking a Customer Contact Officer to support customers in the entertainment industry across various platforms, including phone, email, and social media. Ideal candidates will have at least one year of BPO experience and strong communication and problem-solving skills, while enjoying an engaging and inclusive work environment.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 1 year BPO experience
  • Omni-channel customer service skills
  • Intermediate Excel and Word proficiency

Nice-to-have

  • Previous Zendesk experience
  • Knowledge of Australian locations
  • Flexible work schedule availability

Key Requirements

  • Minimum 1 year BPO experience required
  • Intermediate Microsoft Office skills needed
  • Ability to work onsite

Work Rights

Not specified

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