Customer Relations Officer (Construction / HDB)

CORESTAFF PTE. LTD.

Singapore, Singapore
Not specified
Serve as main point of contact for residents
Handle resident feedback and complaints
Conduct regular site visits
CORESTAFF PTE. LTD. is seeking a Customer Relations Officer to act as the primary contact for residents during HDB upgrading projects in Singapore. The role involves handling feedback, complaints, and inquiries while fostering positive relationships with stakeholders

Job Summary

  • The role serves as the primary liaison between the construction company and residents during HDB upgrading projects.
  • Candidates will be responsible for resolving feedback, distributing project updates, and coordinating with Town Councils and Resident Committees.
  • The position requires mentoring a small team while maintaining detailed documentation of all communications and feedback cases.

Matching Summary

Match Score: 75

CORESTAFF PTE. LTD. is seeking a Customer Relations Officer to act as the primary contact for residents during HDB upgrading projects in Singapore. The role involves handling feedback, complaints, and inquiries while fostering positive relationships with stakeholders.

Skills & Requirements

Must-have

  • Serve as main point of contact for residents
  • Handle resident feedback and complaints
  • Conduct regular site visits
  • Liaise with project teams and contractors
  • Prepare circulars and notices

Nice-to-have

  • Mentor small team of assistants
  • Comfortable working in site-based environment
  • Build positive relationships with stakeholders

Key Requirements

  • Minimum GCE A Levels or Diploma
  • Prior experience in customer service or coordination
  • Experience in construction or HIP projects is an advantage

Work Rights

Not specified

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