Manager, Technical Quality (bengaluru, India)

Figma

Bengaluru, India
On-site
4+ years leading technical support teams
Deep expertise in people leadership
Strong background in debugging and technical quality
Figma is seeking a Manager for their Technical Quality team in Bengaluru, India, to lead and establish the function within their Product Support organization. The ideal candidate will have strong people leadership skills, technical expertise in SaaS environments, and experience in supporting enterprise customers

Job Summary

  • This role offers a unique opportunity to lead and establish the Technical Quality and Enterprise teams in the Bengaluru Hub as a founding Support leader.
  • You will partner closely with Product, Engineering, and Support Operations to strengthen feedback loops and drive meaningful product improvements at scale.
  • The position requires balancing technical depth, customer experience, and operational excellence while managing high-complexity Enterprise escalations.

Matching Summary

Match Score: 85

Figma is seeking a Manager for their Technical Quality team in Bengaluru, India, to lead and establish the function within their Product Support organization. The ideal candidate will have strong people leadership skills, technical expertise in SaaS environments, and experience in supporting enterprise customers.

Skills & Requirements

Must-have

  • 4+ years leading technical support teams
  • Deep expertise in people leadership
  • Strong background in debugging and technical quality
  • Experience supporting complex enterprise environments
  • Ability to build new systems and processes from scratch

Nice-to-have

  • Familiarity with web technologies like JavaScript
  • Experience using Figma's products
  • Passion for developing people and career growth
  • Comfortable building structure in fast-paced environments

Key Requirements

  • 4+ years leading high-performing technical support teams
  • SaaS environment experience
  • Enterprise customer support experience
  • Technical depth in debugging and APIs

Work Rights

Not specified

Tailored Resume

Cover Letter