Sr. Executive, Technical Service

Animal Health Technology Solutions

Fully remote
Customer onboarding and training
Product expertise and support
Customer relationship management
The primary responsibility of Technical Service will be to ensure the satisfaction and success of our valued customers and support them as they transition from sales prospects to active users of products and ongoingly

Job Summary

  • The primary responsibility of Technical Service will be to ensure the satisfaction and success of our valued customers and support them as they transition from sales prospects to active users of products and ongoingly.
  • Visit customers on-site to guide them through the initial onboarding process, ensuring they are equipped to maximize the benefits of our products.
  • Work closely with the above-market Customer Success team to receive product knowledge and upskilling, to stay up to date with our evolving technology solutions.

Matching Summary

The primary responsibility of Technical Service will be to ensure the satisfaction and success of our valued customers and support them as they transition from sales prospects to active users of products and ongoingly.

Skills & Requirements

Must-have

  • Customer onboarding and training
  • Product expertise and support
  • Customer relationship management
  • Dairy livestock industry knowledge
  • Interpersonal and communication skills

Nice-to-have

  • Sales and commercial approach
  • Proactive and self-motivated
  • Attention to detail
  • Adaptability
  • Cross-functional collaboration

Key Requirements

  • 3-5 years customer-facing experience
  • Bachelor's degree or equivalent experience
  • Fluent in Mandarin and English
  • Technical aptitude

Work Rights

Not specified

Tailored Resume

Cover Letter