Guest Services- Fillmore New Orleans

Live Nation Entertainment

New Orleans, LA, United States
Not specified
Exemplary customer service delivery
In-person and phone inquiry handling
Complaint analysis and resolution
Live Nation Entertainment is seeking a Guest Services team member for their Fillmore New Orleans venue. The role involves delivering exceptional customer service, addressing inquiries and complaints, and supporting event operations, all while prioritizing employee and guest safety

Job Summary

  • The role involves interacting with customers to provide information and resolve complaints while prioritizing safety.
  • Employees are expected to deliver exemplary service to maintain loyalty and solicit sales for new products.
  • Team members will partner with colleagues to close the venue by collecting recyclables and storing event equipment.

Matching Summary

Match Score: 85

Live Nation Entertainment is seeking a Guest Services team member for their Fillmore New Orleans venue. The role involves delivering exceptional customer service, addressing inquiries and complaints, and supporting event operations, all while prioritizing employee and guest safety.

Skills & Requirements

Must-have

  • Exemplary customer service delivery
  • In-person and phone inquiry handling
  • Complaint analysis and resolution
  • Sales of additional services or products
  • Accurate record keeping of interactions
  • Venue closing and equipment storage

Nice-to-have

  • Ability to create ENCORE moments of service
  • Team collaboration for post-show tasks
  • Adaptability to changing customer needs
  • Commitment to safety and efficiency
  • Proactive problem-solving skills

Work Rights

Not specified

Tailored Resume

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