Offshore Supplier Operational Performance Manager

Capital One

Nottingham, England, United Kingdom
Hybrid
Managing supplier relationships
Team leadership and development
Customer service delivery focus
This role is crucial for ensuring the flawless resolution for our customers by leading and developing a team

Job Summary

  • This role is crucial for ensuring the flawless resolution for our customers by leading and developing a team.
  • You will be accountable for the effective delivery and governance of key customer service outcomes via our offshore partners.
  • We offer high performers strong and diverse career progression, investing heavily in developing great people through our training programmes.

Matching Summary

This role is crucial for ensuring the flawless resolution for our customers by leading and developing a team.

Skills & Requirements

Must-have

  • Managing supplier relationships
  • Team leadership and development
  • Customer service delivery focus

Nice-to-have

  • Strong problem-solving skills
  • Excellent communication skills
  • Culture of continuous improvement

Key Requirements

  • Proven experience in managing outsourced relationships
  • Experience leading and managing a team
  • Solid awareness of commercial agreements

Work Rights

Not specified

Tailored Resume

Cover Letter