Disputes Investigator, Banking

Robinhood

Chicago, IL, US
Base: $23 - $27 usd; bonus/equity: bonus opportuni...
On-site
Investigate escalated fraud and merchant disputes
Review customer account activity and documentation
Communicate with internal partners
The Dispute Operations team is responsible for resolving customer dispute issues and investigating complex situations while advocating for our customers and delivering a fair, empathetic experience

Job Summary

  • The Dispute Operations team is responsible for resolving customer dispute issues and investigating complex situations while advocating for our customers and delivering a fair, empathetic experience.
  • As a Disputes Investigator, you will serve as a subject matter expert in fraud and merchant disputes and applicable regulations.
  • At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community.

Matching Summary

The Dispute Operations team is responsible for resolving customer dispute issues and investigating complex situations while advocating for our customers and delivering a fair, empathetic experience.

Salary

Base: $23 - $27 USD; Bonus/Equity: Bonus opportunities; Benefits: Best-in-class benefits

Skills & Requirements

Must-have

  • Investigate escalated fraud and merchant disputes
  • Review customer account activity and documentation
  • Communicate with internal partners
  • Maintain accurate case documentation
  • Subject matter expert in fraud and merchant disputes

Nice-to-have

  • Bold thinkers and sharp problem-solvers
  • Builders wired to make an impact
  • High-performing, fast-moving team
  • Advocating for customers with empathy

Key Requirements

  • 2+ years experience resolving disputes
  • Working knowledge of financial products
  • Experience investigating fraud-related issues
  • Experience supporting customers via written channels
  • Familiarity with Salesforce or similar case management systems

Work Rights

Not specified

Tailored Resume

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