Cx Incident Manager

Foundit Com Ph

Not specified
Incident logging and recording
Rapid incident investigation
Stakeholder communication
Foundit Com Ph is seeking a Cx Incident Manager to enhance the quality management and incident response processes in the FinTech sector, specifically within GCash. The role emphasizes continuous improvement, stakeholder communication, and leadership in incident management, catering to those who are passionate about delivering meaningful financial solutions

Job Summary

  • Designs and implements system for quality management and continuous improvement of process or solutions for a business unit.
  • Ensure incidents are logged and recorded accurately with relevant details (e.g., time, impact, symptoms).
  • Opportunity for career growth and development in the #1 FinTech company in the country.

Matching Summary

Match Score: 85

Foundit Com Ph is seeking a Cx Incident Manager to enhance the quality management and incident response processes in the FinTech sector, specifically within GCash. The role emphasizes continuous improvement, stakeholder communication, and leadership in incident management, catering to those who are passionate about delivering meaningful financial solutions.

Skills & Requirements

Must-have

  • incident logging and recording
  • rapid incident investigation
  • stakeholder communication
  • post-incident reviews
  • process improvement

Nice-to-have

  • career growth and development
  • dynamic and collaborative team
  • competitive compensation and benefits

Key Requirements

  • Subject matter knowledge
  • Independent judgment
  • Guidance and mentoring

Work Rights

Not specified

Tailored Resume

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