Technical Engineer, Second Line Support, Bss Operations [order Management & Provisioning] - Bss Ops Department (bsopd)
rakuten.co.jp
Not specified (assumed hybrid or onsite due to company's collaborative nature).
Telecom bss order management
Sql for data analysis and fixes
Linux/unix shell scripting
Rakuten is seeking a Technical Engineer for Second Line Support within their Business Support System Operations Department, focusing on order management and provisioning. The ideal candidate will have extensive telecom BSS experience, strong problem-solving skills, and a commitment to customer satisfaction
Job Summary
Provide expert technical support and drive incident recovery for critical production issues, focusing on rapid resolution of order processing failures and front-end application issues impacting customer experience.
Conduct in-depth Root Cause Analysis (RCA) for complex and recurring issues by meticulously analyzing logs, querying databases, tracing system interactions, and examining front-end application behavior.
Collaborate effectively with internal teams (Product, UX/UI, Development, IT, Network) and external vendors to resolve operational challenges and optimize the end-to-activate customer journey and front-end BSS modules.
Matching Summary
Match Score: 85
Rakuten is seeking a Technical Engineer for Second Line Support within their Business Support System Operations Department, focusing on order management and provisioning. The ideal candidate will have extensive telecom BSS experience, strong problem-solving skills, and a commitment to customer satisfaction.
Skills & Requirements
Must-have
Telecom BSS Order Management
SQL for data analysis and fixes
Linux/Unix shell scripting
REST API system integration
Incident prioritization and resolution
Root Cause Analysis (RCA)
Proactive system monitoring
Nice-to-have
Entrepreneurial, Innovative, Growth-Oriented
Customer-obsessed individuals
Agile, scalable solutions
Fast-paced, agile way of working
Working experience with Japanese customers
Continuous learning and development
Key Requirements
5+ years L2 technical support experience
Bachelor's degree in CS/IT
ITSM methodologies and ticketing tools
Telecom BSS domain expertise
Experience with leading BSS platforms (Amdocs, Netcracker, Ericsson)