Manager Customer Service Lending

369

Port Macquarie, Australia
Home lending environment experience
Leadership and people management
Sales and service results
The CSL Team Manager role is to lead, develop, and retain a team of lenders, ensuring they have the necessary skills, attributes, behaviours, and motivation to provide exceptional service in meeting the home lending needs of our customers

Job Summary

  • The CSL Team Manager role is to lead, develop, and retain a team of lenders, ensuring they have the necessary skills, attributes, behaviours, and motivation to provide exceptional service in meeting the home lending needs of our customers.
  • They will be responsible for cultivating a successful Sales and Service performance culture, providing factual advice on lending products, services, and issues, and managing resources to optimise business outcomes, meet agreed targets, and build positive relationships.
  • This role offers a great opportunity to build a team of lenders to accommodate to the unprecedented demand of the housing market.

Matching Summary

The CSL Team Manager role is to lead, develop, and retain a team of lenders, ensuring they have the necessary skills, attributes, behaviours, and motivation to provide exceptional service in meeting the home lending needs of our customers.

Skills & Requirements

Must-have

  • home lending environment experience
  • leadership and people management
  • sales and service results
  • technical lending knowledge
  • credit standards audit

Nice-to-have

  • cultivating sales performance culture
  • business development activities
  • optimise business outcomes
  • market knowledge identification

Key Requirements

  • Demonstrated experience in home lending
  • Demonstrated leadership, coaching, people management
  • Proven success in sales & service results
  • Advanced knowledge of CBA home loan processes
  • Exceptional planning and time management

Work Rights

Not specified

Tailored Resume

Cover Letter