Senior Customer Success Manager

Workday

Tokyo, Japan
Not specified; not specified; not specified
Fully remote
5+ years customer facing services experience
1+ years project management with workday hcm payroll or financials
Business level japanese communication skills
This role serves as a key partner to drive customer transformation by aligning product roadmaps with long-term business strategies

Job Summary

  • This role serves as a key partner to drive customer transformation by aligning product roadmaps with long-term business strategies.
  • The Customer Success Manager acts as a central hub connecting Professional Services, Production Services, Sales, and Product Management teams.
  • Workday offers a culture of integrity and empathy where employees are trusted to take risks and grow their careers in a global environment.

Matching Summary

This role serves as a key partner to drive customer transformation by aligning product roadmaps with long-term business strategies.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 5+ years customer facing services experience
  • 1+ years project management with Workday HCM Payroll or Financials
  • Business level Japanese communication skills
  • Executive level stakeholder engagement
  • Issue resolution and escalation management

Nice-to-have

  • Experience with State and Local Government customers
  • Functional domain expertise in Workday Financials
  • Account management and adoption planning experience
  • Strong presentation and facilitation skills for executives
  • Experience collaborating across Sales Services and Product teams

Key Requirements

  • Bachelor degree or equivalent work experience
  • Ability to travel up to 30%
  • Must be able to work from Tokyo or Osaka office 50% of the time

Work Rights

Not specified

Tailored Resume

Cover Letter