Patient Representative | James Outpatient Center

The Ohio State University

Columbus, OH, US
Not specified; not specified; comprehensive employ...
Empathetic verbal communication skills
Conflict resolution and problem solving
Customer service interventions
The position is responsible for providing family support, education, mediation, and patient information in public spaces to ensure optimal quality of care

Job Summary

  • The position is responsible for providing family support, education, mediation, and patient information in public spaces to ensure optimal quality of care.
  • Effective and timely communication is the primary tool used to anticipate needs and resolve concerns for families and visitors in the lobby environment.
  • The university offers comprehensive benefits including retirement plans, health insurance starting day one, paid leave, and Public Service Loan Forgiveness support.

Matching Summary

The position is responsible for providing family support, education, mediation, and patient information in public spaces to ensure optimal quality of care.

Salary

Not specified; Not specified; Comprehensive employee benefits included

Skills & Requirements

Must-have

  • Empathetic verbal communication skills
  • Conflict resolution and problem solving
  • Customer service interventions

Nice-to-have

  • Interpersonal diplomacy skills
  • Service recovery approaches
  • Program planning abilities

Key Requirements

  • High School Graduate or Equivalent
  • 1 year clinical or critical care experience
  • Bachelor's Degree or equivalent combination

Work Rights

Not specified

Tailored Resume

Cover Letter