Customer Experience Coordinator - Murfreesboro, Tn

Veterinaryemergencygroupst

Murfreesboro, United States
On-site
Greet customers with warmth and urgency
Oversee customer communications
Deliver personalized, memorable experiences
Veterinary Emergency Groups (VEG) is seeking a Customer Experience Coordinator in Murfreesboro, TN, to enhance customer interactions and ensure a positive experience for pet owners visiting their emergency veterinary hospital. The ideal candidate should possess strong customer service skills, organizational abilities, and emotional intelligence to navigate a fast-paced environment

Job Summary

  • As a Customer Experience Coordinator, your job is to define the customer’s experience through service, focus, and participation—so, you are passionate about perfecting the experience before, during, and after their time at VEG.
  • In this role, you’ll have the opportunity to grow where you want to go, building valuable experience and paving the way for your career to take unexpected and rewarding directions.
  • At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness.

Matching Summary

Match Score: 85

Veterinary Emergency Groups (VEG) is seeking a Customer Experience Coordinator in Murfreesboro, TN, to enhance customer interactions and ensure a positive experience for pet owners visiting their emergency veterinary hospital. The ideal candidate should possess strong customer service skills, organizational abilities, and emotional intelligence to navigate a fast-paced environment.

Skills & Requirements

Must-have

  • Greet customers with warmth and urgency
  • Oversee customer communications
  • Deliver personalized, memorable experiences
  • Resolve concerns quickly
  • Process payments accurately
  • Follow up with customers after visits

Nice-to-have

  • People-centric approach
  • Sense of humility
  • Strong sense of ownership
  • Curious by nature

Key Requirements

  • 2+ years of experience in customer service
  • Advanced computer and practice management software knowledge
  • High emotional intelligence
  • Adaptable in high stakes environments
  • Willing to work in noisy environment with odors
  • Availability for nights, weekends, and holidays

Work Rights

Not specified

Tailored Resume

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