Trainee Eligibility Officer – Workers Compensation

DXC Technology Australia & New Zealand

Melbourne, Australia
On-site
Non-complex workers compensation claims
Pre-injury average weekly earnings (piawe) calculation
Established guidelines
You will support the assessment of workers compensation claims by assisting in determining whether claims should be accepted or declined

Job Summary

  • You will support the assessment of workers compensation claims by assisting in determining whether claims should be accepted or declined.
  • This role is well-suited to someone developing their knowledge of relevant legislation and building strong analytical, communication, and organisational skills.
  • DXC is committed to building better futures for our customers, colleagues, environment, and communities.

Matching Summary

You will support the assessment of workers compensation claims by assisting in determining whether claims should be accepted or declined.

Skills & Requirements

Must-have

  • non-complex Workers Compensation claims
  • Pre-Injury Average Weekly Earnings (PIAWE) calculation
  • established guidelines
  • WorkSafe objectives
  • problem-solving skills
  • attention to detail
  • prioritise tasks
  • clear written and verbal communication
  • resilience
  • customer-focused mindset
  • initiative
  • continuous improvement

Nice-to-have

  • developing knowledge of relevant legislation
  • building analytical skills
  • building organisational skills
  • basic negotiation skills
  • stakeholder communication skills
  • exposure to claims assessment
  • exposure to legal support
  • foundational knowledge of Workplace Injury Rehabilitation & Compensation Act 2013
  • understanding of WorkCover scheme
  • adapt to change
  • follow processes and guidelines
  • strong interpersonal skills
  • empathy when dealing with others
  • exposure to case management systems

Key Requirements

  • Some experience or exposure to claims assessment, administration, legal support, or a related field
  • Foundational knowledge (or willingness to learn) of the Workplace Injury Rehabilitation & Compensation Act 2013 and associated regulations
  • Proficiency in Microsoft Office (Word, Excel, Outlook)

Work Rights

Not specified

Tailored Resume

Cover Letter