As a Credit & Collections Officer, you’ll support strong customer outcomes while helping optimise cash flow and manage credit risk within a structured, professional contact centre environment
Job Summary
As a Credit & Collections Officer, you’ll support strong customer outcomes while helping optimise cash flow and manage credit risk within a structured, professional contact centre environment.
This role is fast-paced and dynamic, requiring strong competency skills including navigating multiple systems, managing several screens at once, and confidently talking while typing.
Comprehensive training will be provided, ensuring you are fully supported in developing the necessary technical and operational skills to succeed.
Matching Summary
As a Credit & Collections Officer, you’ll support strong customer outcomes while helping optimise cash flow and manage credit risk within a structured, professional contact centre environment.
Salary
Attractive salary package plus bonus/benefits
Skills & Requirements
Must-have
Manage inbound and outbound customer calls
Negotiate outstanding payments
Identify risk and appropriate outcomes
Support customers experiencing financial hardship
Collaborate with internal stakeholders
Manage external Debt Collection Agencies
Maintain compliance with credit policies
Nice-to-have
Curious mindset and transferable skills
Positive, adaptable mindset and resilience
Openness to feedback and development
Key Requirements
Previous experience in a call or contact centre environment
Proficient in Microsoft Office Suite (Outlook and Excel)
Strong attention to detail and accuracy
Full Working Rights in Australia
Ability to successfully complete background and criminal history checks