Coordenador De Operações - Brasil São Paulo, São Paulo, Brasil Atención Al Cliente, Call Center Y Telemarketing / Atención Al Cliente Full-time Híbrido Hace 17 Días Full-time Híbrido Hace 17 Días

doc24 Salud Inteligente

São Paulo, São Paulo, Brazil
Hybrid, 2 days in-office per week
Customer satisfaction and success
Operational process improvement
Team coordination and performance monitoring
doc24 Salud Inteligente is seeking a Coordinator of Operations in São Paulo, Brazil, to enhance customer satisfaction through the management and improvement of operational processes. The ideal candidate should have a strong analytical mindset, leadership skills, and a minimum of five years of experience in operational management within B2B settings

Job Summary

  • We are looking for an Operations Coordinator focused on ensuring customer satisfaction and success through the creation, management, and continuous improvement of operational processes, ensuring quality, efficiency, and sustainability in the operation's results.
  • Key responsibilities include coordinating the operational team, ensuring efficient business flow, acting as an interface between departments, monitoring operational KPIs, analyzing operational data, managing operational costs, managing suppliers, mapping and documenting processes, and leading continuous improvement projects.
  • Benefits include Medical and Dental Assistance, iFood flexible benefit, Wehealthy health and well-being app, Total Pass gym membership, language course subsidy, Wedoc engagement platform, birthday and quarterly Day Off, life insurance, and daycare assistance.

Matching Summary

Match Score: 85

doc24 Salud Inteligente is seeking a Coordinator of Operations in São Paulo, Brazil, to enhance customer satisfaction through the management and improvement of operational processes. The ideal candidate should have a strong analytical mindset, leadership skills, and a minimum of five years of experience in operational management within B2B settings.

Skills & Requirements

Must-have

  • Customer satisfaction and success
  • Operational process improvement
  • Team coordination and performance monitoring
  • Cross-functional interface
  • KPI monitoring and analysis
  • Cost management and budgeting

Nice-to-have

  • Analytical and hands-on profile
  • Business vision and leadership
  • Dynamic and growing environment

Key Requirements

  • Minimum 5 years of experience in operations management, customer service, or B2B service implementation
  • Strong analytical skills and process vision
  • Leadership and team development skills
  • Organization and autonomy
  • Experience with BI tools (preferably Metabase)
  • Experience in technology, health, or startup companies is a differential

Work Rights

Not specified

Tailored Resume

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