Senior It Business Analyst (insurance Operations & Customer Administration System)

Manulife Financial Inc

Hong Kong, Hong Kong
Hybrid
Customer administration system (cas) functional analysis
Drive upstream quality
Strengthen journey based testing (jbt)
Manulife Financial Inc is seeking a Senior IT Business Analyst specializing in insurance operations and customer administration systems. The role focuses on enhancing business analysis practices, improving QA maturity, and driving journey-based testing

Job Summary

  • Lead end-to-end business analysis across insurance transformation initiatives, producing clear, testable, and high-quality requirements.
  • Act as the primary CAS Business Analyst, covering customer lifecycle, master data, and integrations, while driving Journey-Based Testing (JBT).
  • Partner with QA teams to improve functional test coverage, scenario depth, and defect prevention, contributing to QA maturity improvement initiatives.

Matching Summary

Match Score: 85

Manulife Financial Inc is seeking a Senior IT Business Analyst specializing in insurance operations and customer administration systems. The role focuses on enhancing business analysis practices, improving QA maturity, and driving journey-based testing.

Skills & Requirements

Must-have

  • Customer Administration System (CAS) functional analysis
  • drive upstream quality
  • strengthen Journey Based Testing (JBT)
  • requirements quality
  • functional test effectiveness
  • QA maturity

Nice-to-have

  • Agile delivery ceremonies
  • collaboration with vendors
  • shift-left initiatives
  • test quality uplift

Key Requirements

  • 8+ years of Business Analysis experience
  • Strong experience with Customer Administration Systems (CAS)
  • Solid understanding of customer lifecycle management and insurance processes
  • Bachelor’s degree in IT, Business, or related discipline
  • Strong requirements drafting skills with a focus on testability and quality
  • Good technical understanding of databases, data models, and SQL querying
  • Proven ability to work closely with QA and Testing teams
  • Experience working in Agile / Scrum environments
  • Exposure to Alibaba Cloud (AliCloud)
  • Experience with integration-heavy architectures (APIs, events)
  • Prior involvement in Journey-Based Testing (JBT) or QA transformation programs
  • Experience supporting data migration or reconciliation

Work Rights

Not specified

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