This role requires representatives to provide excellent customer service support to policy holders/financial service consultants via Contact Centre channels while also supporting other work rotations
Job Summary
This role requires representatives to provide excellent customer service support to policy holders/financial service consultants via Contact Centre channels while also supporting other work rotations.
Drive automation, system optimization, and adoption of WFM tools and lead continuous improvement initiatives to enhance forecast accuracy, schedule efficiency, and SLA performance.
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
Matching Summary
This role requires representatives to provide excellent customer service support to policy holders/financial service consultants via Contact Centre channels while also supporting other work rotations.
Skills & Requirements
Must-have
excellent customer service support
respond to basic enquiries
handle customer enquiries and requests
resolve customer problems or complaints
capture and log interactions in CRM
follow up on pending cases
meet personal service targets
Nice-to-have
drive automation and system optimization
lead continuous improvement initiatives
ambitious people
shaping that future
unmatched career growth opportunities
Key Requirements
Provide all requested information
Ensure submitted information is accurate and up-to-date