Customer Care Specialist (dutch Market)

TheFork

Barcelona, Spain
Competitive fixed salary; bonus available; lunch v...
On-site
Native level dutch language skills
Fluent english communication abilities
Experience in customer support environment
TheFork is seeking a Customer Care Specialist for the Dutch market, based in Barcelona. The role involves assisting customers with inquiries regarding the platform's reservation system, requiring fluency in Dutch and English, along with strong communication skills

Job Summary

  • The role involves answering incoming requests via phone, email, and chat while assisting customers with the electronic reservation book and app.
  • Candidates must be based in Barcelona with native-level Dutch and fluent English to serve the specific market effectively.
  • The company offers a permanent contract with flexible working arrangements including two days of home office per week plus additional remote flexibility.

Matching Summary

Match Score: 85

TheFork is seeking a Customer Care Specialist for the Dutch market, based in Barcelona. The role involves assisting customers with inquiries regarding the platform's reservation system, requiring fluency in Dutch and English, along with strong communication skills.

Salary

Competitive fixed salary; Bonus available; Lunch vouchers provided

Skills & Requirements

Must-have

  • Native level Dutch language skills
  • Fluent English communication abilities
  • Experience in customer support environment
  • Knowledge of CRM tools
  • Based in Barcelona location

Nice-to-have

  • Open-minded personality with high communication skills
  • Passion for food and technology
  • Ability to speak additional languages
  • Focus on unique customer experiences

Key Requirements

  • Native Dutch speaker required
  • Barcelona residency mandatory
  • Prior customer support experience needed
  • CRM tool proficiency expected

Work Rights

Not specified

Tailored Resume

Cover Letter