Customer Service Trainer (Call Centre) #ESY

RECRUIT EXPRESS PTE LTD

Singapore, Singapore
5 years training experience in contact centre
2 years managerial role experience
Instructional design and adult learning principles
The role involves building and executing learning strategies and training programs for both new and existing staff

Job Summary

  • The role involves building and executing learning strategies and training programs for both new and existing staff.
  • Candidates must evaluate training needs and assess effectiveness to ensure skills are incorporated into daily work behavior.
  • The position requires maintaining up-to-date content in a knowledge portal to promote First Call Resolution and Customer Satisfaction.

Matching Summary

Match Score: 85

The role involves building and executing learning strategies and training programs for both new and existing staff.

Skills & Requirements

Must-have

  • 5 years training experience in contact centre
  • 2 years managerial role experience
  • Instructional design and adult learning principles
  • Contact center operations knowledge
  • Developing training programs for new hires

Nice-to-have

  • Strong communication and presentation skills
  • Train the trainer methodology expertise
  • Knowledge of government policies and procedures
  • Ability to synthesize new programs into resources

Key Requirements

  • At least five (5) years of experience in training within a contact centre
  • At least two (2) years in a managerial role
  • In-depth knowledge of contact center operations and industry standards

Work Rights

Not specified

Tailored Resume

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