Drive high-quality delivery by ensuring all team activities follow approved procedures and meet service targets, optimizing resources and boosting productivity
Job Summary
Drive high-quality delivery by ensuring all team activities follow approved procedures and meet service targets, optimizing resources and boosting productivity.
Lead your team in streamlining processes and elevating customer experiences, reducing hand-offs and increasing straight-through processing through smart automation.
Join as a Head of Client and Corporate Processing, managing operational escalations, disputes and risk, while leading process automation initiatives.
Matching Summary
Drive high-quality delivery by ensuring all team activities follow approved procedures and meet service targets, optimizing resources and boosting productivity.
Skills & Requirements
Must-have
Financial services experience
Payment operations knowledge
Managing operational escalations
Process automation initiatives
Customer and business outcomes
Stakeholder management skills
Nice-to-have
Accountability and collaboration culture
High-quality service delivery
Sustainable future focus
Elevating customer experiences
Key Requirements
Solid understanding of outsourcing regulations
Proven office and facilities management experience