Head Of Service Operations

KONE

Kuwait
Service business development
Customer-centricity improvement
Operational excellence
Lead the development and execution of the country’s service business, implementing strategy and achieving budgeted targets

Job Summary

  • Lead the development and execution of the country’s service business, implementing strategy and achieving budgeted targets.
  • Drive KONE’s overall strategy and country’s holistic development as a member of the country’s Management Team.
  • Responsible for reaching budgets, customer satisfaction, data management, and service quality in the unit.

Matching Summary

Lead the development and execution of the country’s service business, implementing strategy and achieving budgeted targets.

Skills & Requirements

Must-have

  • Service business development
  • Customer-centricity improvement
  • Operational excellence
  • Market share growth
  • Profitability enhancement
  • Maintenance operations leadership

Nice-to-have

  • Innovative and collaborative culture
  • Employee engagement focus
  • Sustainability integration
  • Ethical business practices
  • Trust and respect among co-workers

Key Requirements

  • Bachelor’s degree in engineering or related disciplines
  • Minimum 15 years experience in service/maintenance operation
  • Minimum 10 years in leadership role
  • Proven track record of P&L
  • Proven track record of business planning & controlling
  • Proven track record of budgeting and long term planning

Work Rights

Not specified

Tailored Resume

Cover Letter