Koalafi is seeking a Customer Support Representative to provide exceptional support to its merchant network in Richmond, VA. The ideal candidate will have strong customer service experience and be able to manage relationships effectively, contributing to client satisfaction and operational efficiency
Job Summary
Assist in providing exceptional support to our growing merchant network and help shape the future direction.
Handle inbound calls from retailers to assist in lease or loan application processing and conduct back-office processes.
We offer competitive compensation & benefits packages including medical, dental, vision, PTO, and 401(k) with company matching.
Matching Summary
Match Score: 85
Koalafi is seeking a Customer Support Representative to provide exceptional support to its merchant network in Richmond, VA. The ideal candidate will have strong customer service experience and be able to manage relationships effectively, contributing to client satisfaction and operational efficiency.
Skills & Requirements
Must-have
Inbound calls from retailers
Lease or loan application processing
Koalafi operational knowledge
Merchant relationship management
Back-office processes
Funding and report generation
Nice-to-have
Proactive trend identification
Customer-oriented individual
Hit the ground running
Help us scale
Key Requirements
1-2 years in a call center environment
Proficiency with Microsoft Office Suite
Ability to work independently and efficiently
Experience in a fast-paced, dynamic environment
Available to work nights and weekends
Must be located within commutable distance to Richmond, VA