Customer Service Lead - Component Repair Shop

GE Aerospace

Springdale, US
Order processing and intake
Customer inquiry and complaint resolution
Material management and logistics
Responsible for facilitating transactions, producing, assembling, and delivering replacement/repair parts and equipment as part of a Services agreement or order

Job Summary

  • Responsible for facilitating transactions, producing, assembling, and delivering replacement/repair parts and equipment as part of a Services agreement or order.
  • Acts as a key contact for customer inquiries and complaint resolution, working with operations to communicate status and commitments.
  • GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation.

Matching Summary

Responsible for facilitating transactions, producing, assembling, and delivering replacement/repair parts and equipment as part of a Services agreement or order.

Skills & Requirements

Must-have

  • Order processing and intake
  • Customer inquiry and complaint resolution
  • Material management and logistics
  • Shop operations and execution
  • Production planning and execution

Nice-to-have

  • Forecasting and billing support
  • Sales activities for assigned customers
  • Awareness of market competition
  • Collaboration and consensus building

Key Requirements

  • Bachelors degree or equivalent experience
  • 3+ years customer service experience
  • Ability to document, plan, market, and execute programs
  • Established project management skills
  • U.S. Person status required

Work Rights

U.S. Person status required

Tailored Resume

Cover Letter