Senior Programmatic Solutions Consultant – Technical, Amazon Ads

Amazon

Shanghai, China
On-site
Programmatic advertising expertise
Customer campaign execution
Technical support
Independently resolve customer campaign execution issues and blockers by providing knowledgeable and responsive technical support to enterprise customers

Job Summary

  • Independently resolve customer campaign execution issues and blockers by providing knowledgeable and responsive technical support to enterprise customers.
  • Own the most critical part of the customer experience, delivering on customers’ most basic needs while developing tools to scale service quality and influencing product prioritization.
  • Provide advanced, proactive support across Amazon's advertising tech suite and drive continuous improvement, shaping support strategy and technology approach.

Matching Summary

Independently resolve customer campaign execution issues and blockers by providing knowledgeable and responsive technical support to enterprise customers.

Skills & Requirements

Must-have

  • Programmatic advertising expertise
  • Customer campaign execution
  • Technical support
  • Issue investigation and root cause analysis
  • Amazon Ad Tag (AAT)
  • Conversions API (CAPI)
  • Ads Data Manager (ADM)
  • AMC-AWS Clean Rooms

Nice-to-have

  • Develop tools to scale service quality
  • Provide input for product prioritization
  • Maintain high customer service bar
  • Develop and mentor peers

Key Requirements

  • Senior level experience
  • Technical expertise in programmatic advertising
  • Advanced problem-solving skills
  • Experience with case management tools
  • Experience with scripting and data APIs

Work Rights

Not specified

Tailored Resume

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