Manage client enquiries and adjustments efficiently
As an Insurance expert you will be an expert in inbound phone based broker service as well as providing administration support through the management of workflow and email request
Job Summary
As an Insurance expert you will be an expert in inbound phone based broker service as well as providing administration support through the management of workflow and email request.
You will provide a broker and customer centric timely response to enquiries, collecting relevant information, handling requests within your authority and triaging to underwriting teams.
We anticipate the successful candidate for this role will be in the office 4-5 days per week during on-boarding and induction. This will be the case until signed off from training and considered confident which can be up to 6 months. Then moving to a minimum of 2 days in the office a week.
Matching Summary
As an Insurance expert you will be an expert in inbound phone based broker service as well as providing administration support through the management of workflow and email request.
Skills & Requirements
Must-have
Broker focus, deliver best in class service
Knowledgeable and trusted insurance experience
Manage client enquiries and adjustments efficiently
Build rapport and demonstrate empathy
Respond to broker questions and challenges
Offer alternative solutions to brokers
Improve service through technology and systems
Nice-to-have
Challenging convention and looking for better ways
Solid but slightly contrary business
Young, ambitious and going places
Innovative approach to customer service excellence
Strong brand and values
Key Requirements
Experience within a customer/client focussed sector