ESAB Corporation is seeking a Customer Care Associate for their Hanover, PA location, tasked with delivering exceptional customer support within the tested sector. The role emphasizes relationship building, managing customer inquiries, and ensuring compliance with technical specifications
Job Summary
The role involves building long-term trusted relationships by delivering comprehensive end-to-end customer support for the tested sector.
Candidates must review and process special orders while ensuring quotes align with strict government contract requirements including military and nuclear standards.
The position requires creating and processing quotes in SAP, managing invoicing, and coordinating cross-functionally with Quality Assurance and Production teams.
Matching Summary
Match Score: 85
ESAB Corporation is seeking a Customer Care Associate for their Hanover, PA location, tasked with delivering exceptional customer support within the tested sector. The role emphasizes relationship building, managing customer inquiries, and ensuring compliance with technical specifications.
Skills & Requirements
Must-have
5+ years customer service experience
Ability to interpret technical specifications
Experience with SAP and CRM systems
Strong attention to detail
Effective communication skills
Nice-to-have
Bachelor's degree in business administration
Experience with military and nuclear standards
Proficiency in Microsoft Office applications
Ability to work independently
Conflict resolution skills
Key Requirements
5+ years of customer service experience
Legal authorization to work in the United States
Basic understanding of mathematical concepts
Ability to work Monday-Friday 8:00-5:00 p.m. shift
Work Rights
Must be legally authorized to work in the US without visa sponsorship