Contact Center Lead - Germany

ING

Germany
Leadership of contact center professionals
Data driven mindset
Coaching and mentoring skills
The role involves leading a team of contact center professionals and ensuring optimal performance

Job Summary

  • The role involves leading a team of contact center professionals and ensuring optimal performance.
  • You will be responsible for implementing new operational processes and fostering a customer-centric culture.
  • The position emphasizes continuous development and collaboration within the retail operations team.

Matching Summary

The role involves leading a team of contact center professionals and ensuring optimal performance.

Skills & Requirements

Must-have

  • Leadership of contact center professionals
  • Data driven mindset
  • Coaching and mentoring skills

Nice-to-have

  • Customer centric culture
  • Collaboration with stakeholders
  • Inclusive work environment

Key Requirements

  • Experience in contact center management
  • Ability to handle complex issues
  • Understanding of performance management

Work Rights

Not specified

Tailored Resume

Cover Letter