Strategic Customer Success Manager - Americas

Ashby

Remote, US
Not specified; equity: 10-year exercise window for...
Remote
5+ years b2b saas customer success experience
Manage strategic accounts with $2m+ arr
Expertise in complex product adoption and configuration
Ashby is seeking a Strategic Customer Success Manager to enhance the customer experience for its enterprise segment, focusing on product adoption and customer health. The ideal candidate will have extensive B2B SaaS experience and a knack for building relationships across various stakeholders while managing a portfolio of strategic customers

Job Summary

  • This role focuses on guiding Ashby's biggest enterprise customers to improve product adoption and drive hiring excellence.
  • The team is well-funded with best-in-class growth metrics and offers top-tier health insurance covering 100% of premiums.
  • Employees receive unlimited PTO with a recommended four weeks per year plus twelve weeks of fully paid family leave.

Matching Summary

Match Score: 85

Ashby is seeking a Strategic Customer Success Manager to enhance the customer experience for its enterprise segment, focusing on product adoption and customer health. The ideal candidate will have extensive B2B SaaS experience and a knack for building relationships across various stakeholders while managing a portfolio of strategic customers.

Salary

Not specified; Equity: 10-year exercise window for stock options; Benefits: Unlimited PTO, 12 weeks paid family leave, 3% 401k match, $100/month education budget

Skills & Requirements

Must-have

  • 5+ years B2B SaaS customer success experience
  • Manage strategic accounts with $2M+ ARR
  • Expertise in complex product adoption and configuration
  • Cross-functional collaboration with Sales and Product teams
  • Ability to translate complex workflows into simple solutions

Nice-to-have

  • Prior experience as a recruiter or hiring manager
  • Strong data-driven approach to work improvement
  • Detail-oriented communication style
  • Experience shaping new customer success segments
  • Curiosity about technical product details

Key Requirements

  • At least five years of B2B SaaS customer success experience
  • Track record managing ~20 strategic customers exceeding $2M ARR
  • Experience with technically complex products and multi-threading stakeholders

Work Rights

Not specified

Tailored Resume

Cover Letter