Developer Escalation Engineer

HPE

Bangalore, India
Hybrid
Debugging production code
Analyzing logs for root causes
Implementing code fixes
Dive deep into customer-reported issues by analyzing logs, debugging production code, and identifying root causes

Job Summary

  • Dive deep into customer-reported issues by analyzing logs, debugging production code, and identifying root causes.
  • Manage customer expectations and satisfaction though effective communication.
  • Opportunity to grow as a specialist in Tier-4 engineering and play a critical role in maintaining enterprise-grade software reliability.

Matching Summary

Dive deep into customer-reported issues by analyzing logs, debugging production code, and identifying root causes.

Skills & Requirements

Must-have

  • Debugging production code
  • Analyzing logs for root causes
  • Implementing code fixes
  • Collaborating with Support, QA, R&D
  • Developing internal troubleshooting tools
  • Networking, storage, virtualization, microservices

Nice-to-have

  • Customer expectation management
  • Improving debugging features
  • Staying ahead of evolving technologies
  • Sharing knowledge with lower tiers
  • Design Thinking
  • Security-First Mindset

Key Requirements

  • 3 years of Tier-4 escalation experience
  • 3 years of enterprise software development
  • Proficiency in .NET, Java, or C++
  • Strong debugging and analytical skills
  • Bachelor's or Master's degree in Computer Science

Work Rights

Not specified

Tailored Resume

Cover Letter