Technical Support Engineer

BD

Durham, North Carolina, USA
Base: $79,600.00 - $131,300.00 usd annual; bonus/e...
Fully remote
Technical phone support
Remote troubleshooting
Pharmacy automation systems
As a Technical Support Engineer (TSE), you will deliver technical phone support and problem resolution for customers of BD Parata's pharmacy automation systems and solutions

Job Summary

  • As a Technical Support Engineer (TSE), you will deliver technical phone support and problem resolution for customers of BD Parata's pharmacy automation systems and solutions.
  • The TSE must demonstrate strong customer service skills and the ability to deliver effective remote troubleshooting support to end users with varying levels of technical expertise.
  • At BD, you’ll discover a culture in which you can learn, grow, and thrive.

Matching Summary

As a Technical Support Engineer (TSE), you will deliver technical phone support and problem resolution for customers of BD Parata's pharmacy automation systems and solutions.

Salary

Base: $79,600.00 - $131,300.00 USD Annual; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Technical phone support
  • Remote troubleshooting
  • Pharmacy automation systems
  • Hardware and software troubleshooting
  • Robotics and control systems
  • Customer service skills

Nice-to-have

  • Cross-functional project teams
  • Continuous learning and growth
  • Solution-oriented approach
  • Teamwork and accountability

Key Requirements

  • High School Diploma or equivalent
  • Five (5) years of related Technical Support Engineering experience
  • Customer service experience in technical support
  • Experience with DC motor control
  • Knowledge of robotic control theory
  • Familiarity with networking hardware and software

Work Rights

Not specified

Tailored Resume

Cover Letter