Etic, Oci Technical Support Engineer - Manager

PwC

Cairo, Egypt
L2/l3 support activities
Itil-aligned managed services
Cloud services management
At PwC, we measure success by our ability to create value for our clients and people. This role is responsible for delivering advanced cloud services and ensuring operational excellence across multiple client environments. The ideal candidate will have a deep understanding of ITIL processes, particularly around incident management, problem management, and change management

Job Summary

  • At PwC, we measure success by our ability to create value for our clients and people. This role is responsible for delivering advanced cloud services and ensuring operational excellence across multiple client environments. The ideal candidate will have a deep understanding of ITIL processes, particularly around incident management, problem management, and change management.

Matching Summary

At PwC, we measure success by our ability to create value for our clients and people. This role is responsible for delivering advanced cloud services and ensuring operational excellence across multiple client environments. The ideal candidate will have a deep understanding of ITIL processes, particularly around incident management, problem management, and change management.

Skills & Requirements

Must-have

  • L2/L3 support activities
  • ITIL-aligned managed services
  • Cloud services management

Nice-to-have

  • Excellent customer service
  • Strong analytical skills
  • Effective communication skills

Key Requirements

  • 7+ years in cloud environments
  • Bachelor’s degree in Computer Science
  • ITIL Certifications at Foundation or Intermediate levels

Work Rights

Not specified

Tailored Resume

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