Business System Analyst (travel Technology)

Amex GBT

Mexico City, Mexico
Not specified; not specified; flexible benefits ta...
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3 to 4 years technical application support experience
Gds experience (sabre, amadeus, travelport)
Troubleshooting xml, apis, .net framework, sql
** Amex GBT is seeking a Business System Analyst to provide technical support for travel booking applications. The ideal candidate will have experience in the travel industry, particularly with GDS systems, and must be adept at troubleshooting and managing incidents. **

Job Summary

  • Amex GBT is a place where colleagues find inspiration in travel as a force for good and can make an impact on the industry.
  • The role involves providing Level 2 technical support for travel booking applications and managing critical incident resolution within defined protocols.
  • Employees enjoy flexible benefits tailored to each country, including health insurance, retirement programs, and access to over 20,000 learning courses.

Matching Summary

Match Score: 75

** Amex GBT is seeking a Business System Analyst to provide technical support for travel booking applications. The ideal candidate will have experience in the travel industry, particularly with GDS systems, and must be adept at troubleshooting and managing incidents. **

Salary

Not specified; Not specified; Flexible benefits tailored to country

Skills & Requirements

Must-have

  • 3 to 4 years technical application support experience
  • GDS experience (SABRE, Amadeus, Travelport)
  • Troubleshooting XML, APIs, .NET Framework, SQL
  • Log analysis tools (Datadog, Kibana, Grafana)
  • Ticketing systems (ServiceNow, Freshservice, Salesforce)

Nice-to-have

  • Strong problem-solving skills with attention to detail
  • Ability to collaborate across virtual global teams
  • Experience influencing supportability architecture
  • Creating knowledge articles for team reference

Key Requirements

  • Bachelor's degree in computer science or IT
  • 3 to 4+ years of technical application support experience
  • Experience in travel industry with GDS systems
  • Flexibility to work hybrid schedule and 24x7 rotational shifts

Work Rights

Not specified

Tailored Resume

Cover Letter