Customer Service Team Leader

Aussie Broadband

Traralgon, Australia
Customer-focused consultants
Technical and account needs
Advanced computer skills
As a Team Leader, you’ll guide a group of caring, customer‑focused consultants who support our residential customers with both technical and account‑related needs

Job Summary

  • As a Team Leader, you’ll guide a group of caring, customer‑focused consultants who support our residential customers with both technical and account‑related needs.
  • We are proud to be a B Corp Certified company, which means we’re good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.
  • The good stuff 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave) Discounted internet up to the value of $109 per month 20% off our Mobile services Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more

Matching Summary

As a Team Leader, you’ll guide a group of caring, customer‑focused consultants who support our residential customers with both technical and account‑related needs.

Skills & Requirements

Must-have

  • customer-focused consultants
  • technical and account needs
  • advanced computer skills
  • supportive team environment

Nice-to-have

  • helpful understanding of telco
  • clear and approachable communication
  • guiding and uplifting others
  • creative people-centred solutions
  • people-first culture

Key Requirements

  • leadership strengths
  • understanding of great customer service
  • comfortable with advanced computer skills
  • thoughtful negotiation skills

Work Rights

Not specified

Tailored Resume

Cover Letter